{"id":2320,"date":"2021-05-17T16:44:06","date_gmt":"2021-05-17T14:44:06","guid":{"rendered":"https:\/\/www.resole.biz\/?page_id=2320"},"modified":"2024-04-30T11:08:57","modified_gmt":"2024-04-30T09:08:57","slug":"complaint-procedure","status":"publish","type":"page","link":"https:\/\/www.resole.biz\/en\/complaint-procedure\/","title":{"rendered":"Complaint procedure"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]Re Sole S.R.L. has established this complaint procedure to collect issues concerning circumstances in the supply chain affecting gold and\/or platinumoids from conflict areas, and any other complaints from suppliers, customers, collaborators and employees.<\/p>\n<p>Paolo Passuello is responsible for the application and review of this procedure.<\/p>\n<p>Interested parties may communicate the issues by email or telephone to:<\/p>\n<p><strong>Paolo Passuello<\/strong><\/p>\n<p><strong><em>+39 0444 545454<\/em><\/strong><\/p>\n<p><strong><em>ethics@resole.biz<\/em><\/strong><\/p>\n<p>Upon receipt of a complaint we intend to intervene to:<\/p>\n<ul>\n<li>obtain a precise statement of the complaint;<\/li>\n<li>explain our complaint handling procedure;<br \/>\ndetermine how the complainant would like it to be handled;<\/li>\n<li>decide who internally is able to handle the complaint, or to assist the submission of the complaint to another entity, such as its supplier, or an institution, such as a relevant sectoral organisation;<\/li>\n<li>where problems can be managed internally, find further information, if possible and appropriate;<br \/>\nidentify any of our interventions, or monitor the situation;<\/li>\n<li>\n<div id=\"output-text\" dir=\"ltr\" data-placeholder=\"Testo tradotto\">\n<div>notify the complainant of any decisions or outcomes;<\/div>\n<\/div>\n<\/li>\n<li>keep for at least five years the documentation of the complaints received and the consequent internal procedure.<\/li>\n<\/ul>\n<p>Vicenza, 13 February 2024<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2320","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint procedure<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.resole.biz\/en\/complaint-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint procedure\" \/>\n<meta property=\"og:description\" content=\"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221;...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.resole.biz\/en\/complaint-procedure\/\" \/>\n<meta property=\"og:site_name\" content=\"Re Sole\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-30T09:08:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.resole.biz\\\/en\\\/complaint-procedure\\\/\",\"url\":\"https:\\\/\\\/www.resole.biz\\\/en\\\/complaint-procedure\\\/\",\"name\":\"Complaint procedure\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.resole.biz\\\/it\\\/#website\"},\"datePublished\":\"2021-05-17T14:44:06+00:00\",\"dateModified\":\"2024-04-30T09:08:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.resole.biz\\\/en\\\/complaint-procedure\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.resole.biz\\\/en\\\/complaint-procedure\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.resole.biz\\\/en\\\/complaint-procedure\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.resole.biz\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaint procedure\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.resole.biz\\\/it\\\/#website\",\"url\":\"https:\\\/\\\/www.resole.biz\\\/it\\\/\",\"name\":\"Re Sole\",\"description\":\"Produzione vendita esportazione gioielli in oro\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.resole.biz\\\/it\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaint procedure","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.resole.biz\/en\/complaint-procedure\/","og_locale":"en_US","og_type":"article","og_title":"Complaint procedure","og_description":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221;...","og_url":"https:\/\/www.resole.biz\/en\/complaint-procedure\/","og_site_name":"Re Sole","article_modified_time":"2024-04-30T09:08:57+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.resole.biz\/en\/complaint-procedure\/","url":"https:\/\/www.resole.biz\/en\/complaint-procedure\/","name":"Complaint procedure","isPartOf":{"@id":"https:\/\/www.resole.biz\/it\/#website"},"datePublished":"2021-05-17T14:44:06+00:00","dateModified":"2024-04-30T09:08:57+00:00","breadcrumb":{"@id":"https:\/\/www.resole.biz\/en\/complaint-procedure\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.resole.biz\/en\/complaint-procedure\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.resole.biz\/en\/complaint-procedure\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.resole.biz\/en\/"},{"@type":"ListItem","position":2,"name":"Complaint procedure"}]},{"@type":"WebSite","@id":"https:\/\/www.resole.biz\/it\/#website","url":"https:\/\/www.resole.biz\/it\/","name":"Re Sole","description":"Produzione vendita esportazione gioielli in oro","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.resole.biz\/it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.resole.biz\/en\/wp-json\/wp\/v2\/pages\/2320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.resole.biz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.resole.biz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.resole.biz\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.resole.biz\/en\/wp-json\/wp\/v2\/comments?post=2320"}],"version-history":[{"count":2,"href":"https:\/\/www.resole.biz\/en\/wp-json\/wp\/v2\/pages\/2320\/revisions"}],"predecessor-version":[{"id":32266,"href":"https:\/\/www.resole.biz\/en\/wp-json\/wp\/v2\/pages\/2320\/revisions\/32266"}],"wp:attachment":[{"href":"https:\/\/www.resole.biz\/en\/wp-json\/wp\/v2\/media?parent=2320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}